No. We'll enter through a predetermined entry point, such as a side gate. Just make sure you remember to leave the gate unlocked. We won't attempt to hop gates or fences. If gates are locked and we cannot access your yard, you'll be charged for that visit.
All clients have access to our GPS coordinates and start/stop timestamps for all completed visits/services. To view this info, just log in to the client portal or launch the mobile application. You can find the details for completed visits under the Services menu option. In our efforts to be a more eco-friendly company, we do not leave any post-its or door hangers notifying of service completion.
Of course. However, we're huge on safety. If your dog is aggressive or not kind to strangers, we ask that you secure your dog on your service day(s). Our employees will not attempt to enter a yard with an animal showing any signs of aggression. If an aggressive dog is left out, and/or the gate or predetermined access point is locked on the date/time of your scheduled service, you will be charged for that visit. We will attempt to contact you and notify you of the situation and try to return at a later time that same day, if possible.
Yes, we provide services year round, rain or shine. In the event of unsafe or hazardous weather or road conditions, we will cancel services until it's safe to resume.
We work year-round, but observe the following major national U.S. holidays and take time off at certain times of the year; New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Weekend (Thursday thru Saturday), Christmas Week (if Christmas Day falls on a weekend, we will take the following week off).
We offer frequencies of every-other-week up to 3x/week in certain areas. Our most popular visit frequencies are once and twice per week.
No, we never require our customers to sign any contracts. Start/stop, upgrade/downgrade services anytime.
We accept all major credit cards (Visa, Master Card, American Express, Discover). Cash and personal checks are not accepted.
Yes, we offer an annual prepayment discount of 10% on any recurring service.
We bill via autopay. Your credit/bank card will be charged on the same day (date you signed up) each month. All clients are required to have a card on file while receiving ongoing services.
If you need to cancel service for any reason, you have a few options on how to do so. Notify us via the client portal/app, send an email to email@example.com or call 669-200-1630. We'd appreciate at least a 24-hour notice on service cancellations, if possible.